They Say It Best…

At Solid Cactus, clients come first. Without the support of our clients, we wouldn’t be who we are today. Luckily for us, they seem to feel the same way. Take a peek at what some of our clients had to say about their Solid Cactus experiences. The following are e-mails that were sent directly to staff or comments from various surveys:

Call Center Kudos

“Solid Cactus has really made my dreams come true…I am sincere when I say that you people have just done wonders for my feelings about customer service.”  –Adele Galloway, Dell and Kim’s Tee-Party

“I just got off the phone with a customer who asked for Martin [Durst]. She said he had been very helpful to her. How pleased I was that she thought he was a member of our staff. She had no idea he was with Solid Cactus.  She ended up placing an order. I have to give credit where credit is due. Thank you Martin & Solid Cactus.” –Leslie Shultz,  Candles & Such, Inc.

“I spoke with Daniele Lavelle this morning and she is so wonderful to deal with. I was just amazed and very impressed! I really am a very happy customer.” --Leslie Shultz, Candles & Such, Inc.

“Casey [Llewellyn] was so kind and helpful with assisting me with my order. I am from Canada but am shipping an order to Texas…I am thrilled with how patient and precise Casey was!” –Eva Kwok, customer of Dreamsoft Bedware

“I was very nervous to let go and outsource my customer service to the call center. I now realize it was one of the best decisions I ever made. I love each and every one of the Call Center Reps. From e-mails to phone calls, my customers just rave about the service they receive.” –Leslie Shultz, Candles and Such, Inc.

Internet Marketing Praise

“Robyn [Craig] goes beyond the call of duty for my company and has from day one. Our orders have tripled and right now they are off the charters! We wouldn’t be where we are today without her continuous dedication and support.”       – Pam, BlairCandy.com

“I must say, the Tech Support I’ve experienced from FeedPerfect is first class.” –John Stewart, US-Appliance.com

“The [SEO] report is amazing. I read the whole thing and I see that you are doing a lot to create SEO traffic. Also, I am very proud of the blog. The write-ups are very professional and [contain] good information.” –DefendWell.com

“I just came across your [Marketing department] blog and wanted to drop you a note telling you how impressed I was with the information you have posted here.I know what I’m talking about when I say your site is top notch…you are providing a great resource on the Internet here!” –Understanding PPC

“Shannon Mullery is doing a very good job for us on SEO. I never have to wait long to get a response. She has been patient with us and our lack of understanding about some things, and has made a sincere effort to understand our business model. THAT is the way to do business.” --Rick, Do It Yourself Security Systems

“I’m very happy with the Jeff Stolarcyk and the Solid Cactus team and definitely feel that the value added service is helping us greatly.” – QualityFlooring4Less

“Rebecca [Rowett], thank you for the explanation. I really appreciate the extra detail. I also want you to know that so far I am very satisfied with the work you are doing for Ultimate Body Press and the way in which you communicate that to me. You are doing a great job!” –Frank, Ultimate Body Press

“Thank you, Michelle for your thoughtful professionalism, your creative input, your diligence and attention to detail, your good humor in dealing with me, and your patience. You guided us through the murky waters of the press release… .” –Gordon Lewis

“I also wanted to say that it has been an outright pleasure working with [Alicia Magda]. You are responsive, proactive, and seem to be genuinely interested in the success of our site.” –Allan Johnston, TheWeddingFavorBar.com

“Thanks a bunch for the updates! By the way, I just love your writing style — that is exactly what I’d like to see all over the site. Fun, hip and interesting to read. I’d love to see that integrated into the website to give a pleasant, trendy vibe to our collections. Can’t wait to hear from you again! I’m soooo excited about this entire process and I adore working with you Shannon [Mullery]!” –Shelley Reagin, FantasyJewelryBox.com

” I’m VERY happy with the performance of the [undisclosed] PPC campaign. I mean VERY happy. Did I say very Happy??” –NJ Golfman

Website Design and Development Applause

“Doesn’t my site look awesome!? The site looks fantastic and is utilizing the latest technology, like video demos on the homepage and linking to my other businesses. I just thought you would like to know that my sales have jumped since launching. I am selling products that have been tough for me to sell in the past and I know that it is due to the easier navigation and product demos. Thanks for all of your help.”" –Elena, Moms On Edge

“Dear Mike [Collins] and everybody at Solid Cactus, once again you all have surpassed my expectations by miles. I am simply too grateful for words. The mere fact that you all give 100% from customer service, to the design process itself speaks volumes for you all collectively as a team. Please do not hesitate to contact me if you should EVER need anybody to reference Solid Cactus. I am probably your biggest fan. A personal thank you to Donna Talarico — simply the best! My website RULES! P.S. I just got my first wholesale contract today. As of tomorrow morning I am no longer employed outside of my home as a waitress. I make custom rhinestone tee-shirts full time now and none of this could have been possible without Solid Cactus. My amazing website that you guys designed gets RAVES on a daily basis!” –Adelia Galloway, DellandKimsTeeParty.com

“We like the new logo design and mock-up very much. Great job as usual, Kyle [Ruane]! You obviously think things through very carefully and invest time trying to get into the soul of the client so you can understand what they represent (or what they want to represent). Annie and I are both very, very pleased and thank you for another great effort! You didn’t re-invent the wheel, you improved upon it.” -Gotham Gems

“[Carl Fedak] was patient, professional, honest (which I admire), and filled me in with facts, not excuses. You have a fine employee there, one with the same values I run my life by… .” –Blue Collar Performance

“You guys did a great job on the site! The goals were met, anytime something needed to be pushed you were very honest, and kept me updated the whole way. Great communication and prompt problem solving when any issues arose. I was very impressed with the service and quality of work.” –Duane, PlanningPad.com

“You [Joe Domkowski] has been with me every step of the way on this project, and I can’t thank you enough for your expertise and support. I thought the redesign would be a lot of work, but it turned out to be very simple. I could not have asked for a better experience.” –Lynn Lorenz, JustMultiples.com

“… I wanted to compliment some of your tech support [team]. I have worked with Isaac [Boerner] a few times and he is GREAT! He has been very helpful, and seems to really care. Thanks.” –Made in USA Products Store

“Isaac [Boerner] has worked tirelessly at all hours to help troubleshoot challenges with a new redesign that has moved to the Yahoo! platform. I receive calls and e-mails from him on his personal time just to update me.” –NJ Golfman

“Isaac [Boerner] in tech support is most excellent. He’s been so great, going the extra mile as we got our site up and running. Kim [Good] and Shana [Cavuto] have been very helpful too.” –Meredith, BuyAceHardware.com

“[Brian Emershaw] has been a project manager for our company and he has been wonderful to work with. He has gone above and beyond assisting us and making sure we have been completely satisfied. His thoroughness and attentiveness to our questions has been much appreciated! He is a professional with a great approach to customer service.” –Marianne Mullen, Polkadot Patch Boutique

“Thanks Brian [Emershaw]! You have been a tremendous help and I greatly appreciate it. I am happy with the site and have hope that it will be a great success in these trying times.” –Karen Esposito, In the Mood Intimates

“The mock-ups are great, and I have enjoyed working with Brian [Emershaw] and Mike [Hollos]. They are both great guys who are doing some nice work for me.” –JustCufflinks.com

“WOW! That was fast! I can already tell I’m turning into a customization junkie. I love the work you guys do.” –Dinah Hale, Liberty Bell Shop

“Just wanted to let you and everyone at Solid Cactus know that, once again, you’ve done an excellent job implementing the new features on our site. As always, very strong work! And we look forward adding more features you offer down the road.” –Lunchboxes.com

“Thanks Brian [Emershaw]. I very much appreciate your attention and swift response.” –Reflex USA

“I just wanted to thank you [Brian Emershaw] and Tim [Whitacre] for the awesome job you did with the site redesign…We absolutely love all the changes and believe it will greatly increase our revenue.” –Scott Homes, TubeTape.com

“Thanks for the mock up. My first initial reaction? WOW! Night and day from what we have now– that’s in a good way. I will take a closer look at it and make any recommendations, but I just wanted to shoot you a quick email saying to you and your team that I am very happy with the initial look of the site. Great work!” – Matt Stump, Payless Rugs

Software as a Service Accolades

“I’m writing this letter to recognize the hard work, customer service, and professionalism of Joe Pace. I credit Joe with keeping me a happy customer with Cactus on Demand.” –Marianne Mullen, Polkadot Patch Boutique

“I just wanted to send a quick note commending the work of Dan Matriccino, who helped us get our first Yahoo! store up and running with the Solid Cactus accuRATEship and Avalara tax integration. I’ve been working with Dan over the past month or so to work out some bugs with our implementation, and his support has been invaluable. He diligently got to the bottom of the issues we experienced, and developed an enhancement that eliminated them completely. As you can imagine trying to get three different systems to work together can be complicated at times, and he always responded to my questions/emails with a great attitude! He’s truly a pleasure to work with, and has made my job much easier. He was definitely essential to the success of this project. As a result, we plan to roll out these services on our remaining Yahoo! stores, and any new stores going forward.” –Melissa, Dupont

Miscellaneous Bravo

“I love my website and your folks at Solid Cactus were so professional and wonderful to work with.” –Hyland’s Antique Gifts

“You guys did a fantastic job! I’d be happy to be a guest customer speaker at a Boot Vamp to discuss any of my Cactus experiences!” –Averill Bromfield, SharperUniforms.com

“Three months ago I was pretty much convinced that I needed to switch off of Yahoo! store. After an on-site visit (great facility) and many phone calls with people on your staff, I was convinced to stay on Yahoo! store and engage in a redevelopment with Solid Cactus.” –Carl, Store Owner

“I am totally satisfied with everything that Solid Cactus has done for me! I feel great knowing that I can call you at the drop of a hat if I have questions or concerns. I am thrilled that Solid cactus launched us into success.” –Angela Evans, Bee Bops & Lollipops

“Your team delivered our site well earlier than we had expected. Thank you.” –California Jeep Authority

“We have had the privilege to work with your company to complete our new web site. From the onset of the project, your capable staff was continuously professional, courteous and helpful.” –Linda Taglianetti & Peter Buk, Bow-WowAdventures.com

“Hello Donna [Talarico]. Thanks, for checking in. Everything is still in the works and between Carl [Fedak] and Marc [Manfre]: I could not have asked for a better team! Me and Marc clicked and have been on the same page since day one. He is a very talented person; you guys are lucky to have him. Regards.” –Will Castro, Barcode Base

“Solid Cactus has been our e-commerce provider since 2006. To date they have never disappointed and I could not be more pleased with our decision to use their services. They provide outstanding product education during the initial phase of learning how to use the site and ongoing educational webinars to better understand added functionality.    They also provide great customer service and incredibly fast response time to problematic issues…In the few instances when I paged the on-call developer in the middle of the night or on weekends, my call was returned within 5-10 minutes. This customer service and availability is what really sets them apart.  They also continuously introduce new affordable add-on solutions for my website that translate into better sales and a better experience for my end user.” –Hannah Whitney Lissette, Plain Mary

“Donna [Talarico], awesome! Thank you very much for taking the time to look over and comment on our website (I can’t wait to tell my boss). I value your opinions and I will put your recommendations into my schedule of things to do. It is also great to have you as an inside contact if I need Solid Cactus’ services. Thanks a lot! Well, it’s good talking to you and I guess I’ll be seeing you at the next phenomenal Solid Cactus webinar!” –Carlos, Haddrell’s