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Since 2003, eCommerce merchants of all sizes have worked with and trusted Solid Cactus to be their partner in eCommerce success.
At Solid Cactus, clients come first. Without the support of our clients, we wouldn't be who we are today. Luckily for us, they seem to feel the same way. Take a peak at what some of our clients had to say about their Solid Cactus experiences. The following are emails that were sent directly to our staff or comments from various surveys.
"I was very nervous to let go and outsource my customer service to the call center. I now realize it was one of the best decisions I ever made. I love each and every one of the call center reps. From emails to phone calls, my customers just rave about the service they receive." –Leslie Shultz, Candles and Such, Inc.
"Working with Solid Cactus gives us peace of mind in those times when we can’t connect with a customer. Their professionalism and thorough approach to customer service is greatly appreciated by our clients and employees alike." –Rachel Baritz, Fragments, Inc.
"Signing up for the Solid Cactus call center has really taken a load off my shoulders. It feels great to know that there are capable professionals answering my business calls when I am unable to. Signing up was very easy and my account manager does an excellent job of making sure our needs are met. I would definitely recommend the Solid Cactus call center services any day." –Robert Chapman, Pick It Up Express, LLC.
"The Call Center has been very helpful to our small staff because our business frequently takes us out of the office. We were not satisfied with our client’s telephone inquiries being answered by a voice mailbox. The Call Center operators answer and speak directly with our clients to assist them with their questions and take payments if applicable. This is a much better system for Smith Event Centers than a voicemail. Also, the monthly cost is less expensive than hiring another employee to answer the phone and this is a big plus for those who are working on a tight budget. The initial set-up was quick and easy and the transition has been seamless." –Lisa Gibson, Smith Event Centers.
"I thought I knew what I was doing when I Managed my email marketing... I am so pleased that I made the decision to work with the pros. They have achieved results I could never have produced myself" - Steve Berg - PatriotSurplus.com
"I was skeptical about handing over advertising to anyone, but Solid Cactus saved us from drowning in PPC charges! Our campaigns became more profitable while sales continued to go up! They rock!" - Craig Tinkley - Heart Rate Monitors USA
"Solid Cactus has really made my dreams come true…I am sincere when I say that you people have just done wonders for my feelings about customer service." –Adele Galloway, Dell and Kim’s Tee-Party
"Doesn’t my site look awesome!? The site looks fantastic and is utilizing the latest technology, like video demos on the homepage and linking to my other businesses. I just thought you would like to know that my sales have jumped since launching. I am selling products that have been tough for me to sell in the past and I know that it is due to the easier navigation and product demos. Thanks for all of your help." –Elena, Moms On Edge
"Thanks for the mock up. My first initial reaction? WOW! Night and day from what we have now– that’s in a good way. I will take a closer look at it and make any recommendations, but I just wanted to shoot you a quick email saying to you and your team that I am very happy with the initial look of the site. Great work!" – Matt Stump, Payless Rugs
“I’m writing this letter to recognize the hard work, customer service, and professionalism of Joe Pace. I credit Joe with keeping me a happy customer with Cactus on Demand.” –Marianne Mullen, Polkadot Patch Boutique
“I just wanted to send a quick note commending the work of Dan Matriccino, who helped us get our first Yahoo! Store up and running with the Solid Cactus accuRATEship and Avalara tax integration. I’ve been working with Dan over the past month or so to work out some bugs with our implementation, and his support has been invaluable. He diligently got to the bottom of the issues we experienced, and developed an enhancement that eliminated them completely…. He was definitely essential to the success of this project. As a result, we plan to roll out these services on our remaining Yahoo! stores, and any new stores going forward.” –Melissa, Dupont
"Just wanted to let you and everyone at Solid Cactus know that, once again, you’ve done an excellent job implementing the new features on our site. As always, very strong work! And we look forward adding more features you offer down the road." –Lunchboxes.com
"I am totally satisfied with everything that Solid Cactus has done for me! I feel great knowing that I can call you at the drop of a hat if I have questions or concerns. I am thrilled that Solid cactus launched us into success." –Angela Evans, Bee Bops & Lollipops
"Solid Cactus has been our eCommerce provider since 2006. To date they have never disappointed and I could not be more pleased with our decision to use their services. They provide outstanding product education during the initial phase of learning how to use the site and ongoing educational webinars to better understand added functionality... In the few instances when I paged the on-call developer in the middle of the night or on weekends, my call was returned within 5-10 minutes. This customer service and availability is what really sets them apart." –Hannah Whitney Lissette, Plain Mary