Kimberly Good
Training Specialist
"Account Managers approach me and say, ‘here's what the client wants to do with the store.' I show them how. I understand how these websites work at a molecular level."
Training Specialist Kim Good begins her job when the new Solid Cactus web sites come out of production. "I train our clients on how to use the features they ordered with their sites," she says. It's not the only training hat she wears. Kim is also the voice behind the Solid Cactus webinars. She talks clients through the online training sessions. In addition, Kim is the go-to person for internal questions about the stores. "I explain the functionality, how to get things to work, how to add products and how different shipping rules work."
Kim discovered computers at about age 12 when her mom brought home an old one. By her senior year in high school Kim built an HTML website. "It was fun. It was how I learned to do it," she recalls. After that it was marketing and management classes in college with lots of tech-based courses including programming.
Kim found Solid Cactus during a college internship. "I had to graduate," she laughs. Kim started in market research and three months later, diploma in hand, she joined the company. "The internship was a stepping stone to exactly what I wanted. I could tell Solid Cactus was going places. Plus, they're tied to Yahoo! That means they are a substantial company."
So far Kim likes the atmosphere at Solid Cactus. "Management talks to us and we talk to them," Kim says. "There's a chain of command, of course, but it's not set in stone. You can talk to anyone and know they'll be listening." Kim says her supervisors leave her to her own schedules as long as she gets her work done. She says working for a growing company keeps you on your toes. "They've already moved my desk 12 times," she laughs.
In the future Kim Good wants plenty. "I want my own training team someday," she says. "Not just me on the phones. I also want my own Yahoo store someday. I'd love to sell scrapbooking supplies or pet products. And I want to see the world." One thing at a time, Kim.
Training Specialist Kim Good begins her job when the new Solid Cactus web sites come out of production. "I train our clients on how to use the features they ordered with their sites," she says. It's not the only training hat she wears. Kim is also the voice behind the Solid Cactus webinars. She talks clients through the online training sessions. In addition, Kim is the go-to person for internal questions about the stores. "I explain the functionality, how to get things to work, how to add products and how different shipping rules work."
Kim discovered computers at about age 12 when her mom brought home an old one. By her senior year in high school Kim built an HTML website. "It was fun. It was how I learned to do it," she recalls. After that it was marketing and management classes in college with lots of tech-based courses including programming.
Kim found Solid Cactus during a college internship. "I had to graduate," she laughs. Kim started in market research and three months later, diploma in hand, she joined the company. "The internship was a stepping stone to exactly what I wanted. I could tell Solid Cactus was going places. Plus, they're tied to Yahoo! That means they are a substantial company."
So far Kim likes the atmosphere at Solid Cactus. "Management talks to us and we talk to them," Kim says. "There's a chain of command, of course, but it's not set in stone. You can talk to anyone and know they'll be listening." Kim says her supervisors leave her to her own schedules as long as she gets her work done. She says working for a growing company keeps you on your toes. "They've already moved my desk 12 times," she laughs.
In the future Kim Good wants plenty. "I want my own training team someday," she says. "Not just me on the phones. I also want my own Yahoo store someday. I'd love to sell scrapbooking supplies or pet products. And I want to see the world." One thing at a time, Kim.
