Live Chat Service
Instant customer service through Live Chat
Live chat services are a solution to provide instant customer service to online customers looking for a faster answer than email or phone support. But subscribing to a live help service and placing a live chat icon on your site is just part of live support service; someone also needs to be there to handle the live chat requests.
Solid Cactus Call Center offers a managed live chat solution geared with conversions in mind. Trained in upsell and cross-sell techniques, the live chat support team at Solid Cactus can not only help improve your customer service, but also increase conversions and average order size.
Live Chat Works.
Savvy online shoppers are absolutely looking for live chat services. According to a 2008 Forrester Research study, more than half of the top 100 online retailers offer live chat as a service to their online customers.
Increase conversion rates: Visitors who chat are three times more likely to buy, and their average order sizes are 35% higher than non-chatters
Improve customer satisfaction: Chatters are twice as likely to return to the same website within a day, and exit surveys reveal that 85-90% of chatters rate their service experiences as “good” or “excellent”
Lower service costs and improve productivity: Shifting service requests from phone to chat can reduce the average cost per interaction by 80%