Call Center Services


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Build Your Own Solution With...

Virtual Office Services

Resolve Credit Card Declines
Contact Drop Shippers
Manage Incoming Email

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Customer Service

Capture Sales and Upsell
Answer product inquiries
Consistent on-going training

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Answering Service

Basic Personal Receptionist
Relaying Messages
Screening Calls

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Managed Live Chat

Convert Questions to Orders
Generation X Friendly
Proactive & Rule-based Engagement

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Build Your Own Solution

Running your business means having all the tools you need to succeed. With a range of programs from scheduling appointments to virtual assistant services, Solid Cactus Call Center will help you grow your business. Unlike other Call Centers, Solid Cactus has customizable solutions to fit your business needs. We can sell your products, upsize orders, handle returns, answer questions, correct AVS issues, and that’s just the start. Whether you are a large or small business, need after hours or overflow customer service support, our solutions are completely customizable to meet the needs of your business.

Solid Cactus Call Center is 100% US based and operated.

There is absolutely no outsourcing of your telephone calls or call center services overseas. At Solid Cactus Call Center, all operators are Americans who devote their livelihood to being experts at quality customer service. Solid Cactus Call Center employs award winning agents, who have years of experience and are fully trained to serve as members of your business. Solid Cactus Call Center management are also members of the NEPA Customer Service Consortium – a forum for professional networking and development of business practices aimed at delivering an exceptional customer experience and driving customer loyalty.