Customer Service Solutions & Call Center Services
for E-Commerce Businesses
"It's quieted our constantly-ringing phones. I can't describe how nice it is to come to work and not have to deal with calls from people who just want to place orders.
Additionally, the average order value that comes in from the call center is typically 2 to 3 times that of standard web orders. Amazing!
"
Additionally, the average order value that comes in from the call center is typically 2 to 3 times that of standard web orders. Amazing!
"
Mark Richmond
Scalability
As a customer service center, Solid Cactus Call Center provides scalable service options for any size business, and is capable of participating in any phase of the Customer Life Cycle. Wherever you need us--we will be there.Solid Cactus Call Center is a customizable solution allowing you to select customer service and order taking, managed live chat or virtual office services.
Education
Our professional customer service reps come to us with proven customer service skills and undergo extensive training in the art of customer communication before being entrusted to represent a brand. Merchant input is completely respected and strongly valued in the education of our team.Delegation
We value the willingness of successful merchants to delegate responsibility to our team of experts. Our goal is not to take control, or replace the merchant, but to function as a valuable asset to the growth and development process.Trust
We understand the significance of trusting an external team with customer management, which is why trust is our most valued entity. Strong customer service tactics, respectable and honest selling techniques, and total respect for each merchant's wishes, help us build a long-term, unbreakable trust with our clients.Call Cindy Cruikshank 888.361.9814 ext. 7079 to get started today.
We want to earn your business!
| Why Choose Solid Cactus? Solid Cactus = Value |
Solid Cactus Call Center provides customer service and sales for small to medium size e-commerce businesses. Designed to save time and increase order size, Call Center opens your business to customer service agents with positive attitudes and professional skill capable of providing friendly, thorough communication between your business and your customers. |
Need a fully staffed customer service department fast? Solid Cactus to the rescue! In as little as 48 hours, our Call Center Representatives will be set up and ready to take calls. |
