Solving your eCommerce Puzzle one successful piece at a time

eCommerce Web Site Design Services

We build eCommerce websites that convert! It’s never been more important to distinguish yourself from the competition. A custom-designed eCommerce site reflects your individuality, builds customer confidence, creates a memorable shopping experience, and converts browsers into buyers.

No matter which eCommerce platform you are considering to build your brand and business around, the fundamentals of a successful online store are the same. Effective eCommerce design is about look and feel, but it’s also about usability. We like to say it’s a balance of art and science: Pleasing, attractive aesthetics that fit your unique brand combined with industry best practices, superior functionality, and eCommerce features that convert.

Solid Cactus’ award-winning online store designers and expert programmers have designed or redesigned over 3500 custom eCommerce sites on leading platforms like Solid Cactus eCommerce, Yahoo! Merchant Solutions, eBay Prostores, and Webstore by Amazon. Our product development team continually releases cutting-edge features which allow online stores to stay fresh and competitive long after their initial launch. Aside from eCommerce, Solid Cactus also specializes in custom blog design and brochure websites.

Web Design

Solid Cactus is more than an eCommerce developer: We offer many solutions for all businesses to create or enhance their online presence, including informational websites, custom logo design and, and other graphic design work.

In a time when people search online for everything, it’s never been more important for your business – not matter what type of business it is – to have a website. What do people find when they search for your business, and what is it saying about your business if there is nothing more than a yellow pages listing or Google map to your location? Build your credibility, expand your brand, and most importantly, provide an online destination for your customers (and potential customers) to find the information they need with a custom-built informational website from Solid Cactus.

Solid Cactus’ award-winning design services also include custom logo design and other graphic design work including banner ads, print catalogs, business cards and more.

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Internet Marketing

You know your audience. We help you find them. Opening your doors for business alone won’t bring you shoppers. Marketing is the lifeblood of your eCommerce store, and when it comes to Internet marketing there are many channels to help you attract the right visitors to your online store. Pay-Per-Click, Search Engine Optimization, Social Media Optimization, Affiliate Marketing, Comparison Shopping Engines, and E-mail Marketing are all effective online marketing solutions to target your key audience. Internet marketing is much more than just getting traffic to your eCommerce store, too; it’s also about generating repeat business, building customer relationships, and raising brand awareness.

Solid Cactus understands Internet marketing can be intimidating territory. There are search and shopping engines to explore and acronyms to learn. There is trial and error involved in finding the best online marketing strategy or combination of strategies for your business. Internet marketing is truly a science, and you can save valuable time and energy by partnering with experts in the field. Solid Cactus, a Google Adwords Certified Company, offers a host of Internet marketing solutions to help you promote your brand and grow your business.

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Call Center

We can help you keep your customers happy. Quality customer service leaves a lasting impression. In brick and mortar stores, shoppers expect a staff member to be available to answer product questions, explain return policies, or to be pointed in the right direction. A professional recommendation or suggestive sell is even appreciated. eCommerce stores are no different. Although you can’t see them, your customers are real people and providing them quality service is an important aspect of running an online business.

There are many reasons an online shopper may need to contact you prior to a sale: confirming an item is in stock, asking about a return policy, needing more product details, and more. Having someone available to immediately answer questions means capturing a sale. Service after the sale is important for customer retention, such as answering questions about order tracking or exchanging an item. It’s not always about the phone. Many online shoppers prefer the immediacy of live chat or the convenience of e-mail. Offering multiple methods of communication with qualified customer service professionals in place to respond is the best strategy to offering superior service.

Not every eCommerce business can dedicate the time or resources it takes to manage a full-time customer service department. That’s where Solid Cactus Call Center management shines. We offer a variety of solutions to serve the needs of your customers: phone support, live chat, and administrative services.

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Software & Tools

We have solutions that save you time and money. The business management tools you have in place make a big difference in how efficiently, smoothly, and accurately you run your online business. Back-end order management systems make keeping up with inventory easier and save busy eCommerce store owners the time-consuming task of manually processing orders. Robust shipping tools provide more accurate shipping costs, leading to money saved. When an eCommerce website is backed by solutions that save you time, the better shopping experience your customers will have.

Solid Cactus’ software as a service (SaaS) development team answered the needs of eCommerce business owners looking for automated order processing, easier online inventory management, and the ability to provide multiple eCommerce shipping options with more accurate shipping rates by launching products like Cactus Complete Commerce Order Management and accuRATEship. With the boom of comparison shopping engines (CSEs), Solid Cactus developed FeedPerfect, a tool to easily manage multiple CSE feeds from one location. Star Product Reviews tops off the Solid Cactus SaaS offerings.

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